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    Legal Document

    Pre-Dispute Mediation Notice

    Effective Date: [TBD — date of publication]
    Last Updated: [TBD — date of publication]

    This page summarizes the pre-dispute mediation and arbitration provisions from our Terms & Conditions (Sections 21 and 22). For complete details, please review the full Terms & Conditions.

    Table of Contents

    1

    WHAT THIS PAGE IS

    This page provides a convenience summary of the pre-dispute mediation and arbitration provisions contained in Sections 21 and 22 of our Terms & Conditions.

    This summary does not create any new legal obligations beyond what is stated in the Terms & Conditions. In the event of any conflict between this summary and the Terms & Conditions, the Terms & Conditions will control.

    We encourage all clients and users to review the full Terms & Conditions for complete details regarding dispute resolution procedures.

    2

    PRE-DISPUTE MEDIATION (GOOD FAITH REQUIRED)

    Before filing for arbitration, both parties agree to attempt good faith mediation to resolve the dispute informally.

    Mediation Requirements

    • Mediation is conducted via video conference (Zoom or comparable platform)
    • Must be scheduled within 30 days of the mediation request
    • Approximately 20 minutes in duration
    • Mesa Group pays all mediation costs, including third-party mediator fees
    • Either party may appear with or without legal counsel
    • Mediation is informal and confidential
    • Statements made during mediation may not be used in any subsequent proceedings
    3

    IF MEDIATION DOES NOT RESOLVE THE DISPUTE

    If the dispute is not resolved through mediation, either party may proceed to binding arbitration as described in Section 22 of the Terms & Conditions.

    Mediation is a prerequisite to arbitration, except where applicable law requires otherwise or where injunctive relief is sought.

    4

    ARBITRATION AGREEMENT

    Disputes that are not resolved through mediation will be settled by binding arbitration.

    Arbitration Details

    • Administered through JAMS under its Comprehensive Arbitration Rules and Procedures (or Streamlined Arbitration Rules for claims under $250,000)
    • Conducted in Kern County, California, or at a mutually agreed location
    • May be conducted by telephone, video conference, or written submissions
    • Mesa Group will reimburse up to $300 of your arbitration filing fee
    5

    INDIVIDUAL ARBITRATION ONLY

    Important Rights Waiver

    • •All claims must be brought in your individual capacity only
    • •No class actions, representative actions, or collective proceedings are permitted
    • •By agreeing to these terms, you waive your right to a jury trial and to participate in class action lawsuits

    This waiver applies to the fullest extent permitted by applicable law. Please review Section 22 of the Terms & Conditions for complete details.

    6

    EXCEPTIONS TO ARBITRATION

    The following types of disputes are not subject to binding arbitration:

    • Claims that qualify for small claims court
    • Actions seeking injunctive or equitable relief for intellectual property violations or unauthorized access
    • Claims that applicable law prohibits from being submitted to arbitration
    7

    OPT-OUT RIGHT

    You may opt out of the arbitration agreement by sending written notice within 30 days of first accepting the Terms & Conditions.

    Send your opt-out notice to:

    Mesa Group Consulting

    Attn: Compliance Department

    5001 California Ave, Suite 219

    Bakersfield, CA 93309

    8

    GOVERNING LAW

    • These provisions are governed by the laws of the State of California, without regard to conflict of law principles
    • The arbitration provisions are governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.)
    • If the arbitration agreement does not apply to a particular claim, the exclusive jurisdiction and venue shall be the state and federal courts located in Kern County, California
    9

    HOW TO INITIATE MEDIATION

    To request mediation, contact the Compliance Department using any of the methods below:

    MESA GROUP CONSULTING — COMPLIANCE DEPARTMENT

    Mailing Address:

    Mesa Group Consulting

    Attn: Compliance Department

    5001 California Ave, Suite 219

    Bakersfield, CA 93309

    Business Hours:

    Monday - Friday, 9:30 AM - 6:30 PM Pacific Time

    Saturday, 10:30 AM - 2:30 PM Pacific Time

    Sunday: Closed

    For complete details, see Sections 21 and 22 of our Terms & Conditions.

    © 2026 Mesa Group Consulting. All Rights Reserved.